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How we help

We work with government housing agencies; community housing providers and representative peak bodies across the social and affordable housing sectors in Australia and New Zealand. We provide systems advisory and project management services in software procurement, systems implementation and digital transformation. We also supply innovative digital software applications.

With our wealth of knowledge and experience, we provide a comprehensive range of services, delivered with a customer-focused approach and commitment to quality assurance.

  • HousingIS has a can-do attitude, with a reputation for straight talking and dealing.
  • We listen to what our clients want and are committed to working with them to deliver successful outcomes.
  • We provide innovative software applications that enable you to deliver an intuitive, digital self-service channel for your tenants.
  • We’ve built our reputation on getting the job done well, on time, in budget and meeting the client’s needs.

Simply put, we help you to make the right choice in selecting software to support your business, and we assist in making sure that it works in the way it should.

Our Expertise

HousingIS has:

  1. Successfully managed diverse software procurement and implementation projects for housing clients in Australia and New Zealand.
  2. Undertaken a range of complex technical and system configuration projects, which have all been delivered on time and in budget.
  3. An in-depth knowledge of ALL software vendors currently operating in the State and Community Housing sectors in Australia and New Zealand, including their strengths and weaknesses.
  4. A wealth of knowledge and experience in providing a comprehensive range of advisory and training services in information systems, delivered with a customer-focused approach and commitment to quality assurance.

We have extensive and proven expertise in:

  1. Providing consultancy services to our customers
  2. Undertaking system reviews
  3. Reviewing and developing housing policies and procedures
  4. Preparing business and change management strategies
  5. Producing business requirements specifications and tender documentation
  6. Managing the software evaluation and vendor selection process
  7. Negotiating with vendors
  8. Developing system implementation project plans
  9. Project managing the system implementation
  10. Building performance management reports for clients
  11. Defining key performance indicators and benchmarking frameworks for housing clients
  12. Advising clients on digital transformation
  13. Developing digital transformation strategies

We have built web applications to:

  1. Enable tenants to submit service requests to their landlord using the Internet
  2. Support performance reporting and benchmarking
  3. Develop value-added web applications for the housing sector

Partners

Adapt Apps Logo

Adapt Apps

AdaptApps is an automation and integration specialist, designing apps for specific industries which are simple and easy to use.

The company was founded in 1993, initially as Shoran Pty Ltd, focusing on network and infrastructure business.   It works across many industries, including freight; logistics; construction; disability services and, more recently, community housing.

In early 2022, Adapt Apps was nominated as one of Amazon Web Services’ fastest growing SaaS companies.

In November 2022, Adapt Apps formed a strategic partnership with HousingIS.

Using HousingIS’ detailed knowledge of housing and its extensive experience in working with community housing providers, a mobile housing application and a self-service tenant portal has been developed which provides a rich blend of intuitive functionality offering full remote working and self-service facilities with direct access to third party housing management systems.

AdaptApps prefers to engage with partners such as HousingIS who bring the expertise of the market, thereby allowing it to focus on product development, technology, security and support.

Adapt Apps provides three pillars of data responsibility: confidence, integrity and availability.  Its values in integrating systems and in developing web-based applications are:

  1. Simple – applications which are simple and accessible
  2. Easy – applications which are easy to use
  3. Ethical – no long-term contracts and working based on trust
  4. Lightweight – no installation needed, software is hosted in the cloud
  5. Open – a philosophy of being open, flexible and agile is embedded in everything Adapt Apps does.

For more information on AdaptApps, click here

Azami Logo

Azami Consulting B.V.

In August 2023, HousingIS and Azami BV entered into a strategic partnershop to bring Azami's artificial intelligence (AI) data cleansing tool (AIDA) to Australasia and provide a service for community housing providers (CHPs) to de-identify personal information from documents.

Azami focuses on cybersecurity protection, machine learning and AI.

Azami has been working in the Dutch social housing sector since 2017 and has provided data cleansing services to some of the biggest housing associations in the Netherlands, many of whom manage upwards of 10,000 homes.

AIDA can search your digital archives for sensitive content such as passports, BSN numbers and, since the end of 2022, income data. After approval, found content is cleaned and non-essential personal information is cleared from your databases through the AIDA AI tool.

Azami has so far cleared 100 million pages of passports, BSN numbers, income data and other privacy-sensitive European Union General Data Protection Requirements (GDPR) categories for 24 Dutch housing associations using the  AIDA tool.

It has deleted more than 3 million personal data items that are no longer needed. 

This means that its customers better comply with the EU's GDPR legislation and are better protected against cybercrime. 'Because what you don't have can't be stolen.'  

With the recent passing of new privacy legislation in New Zealand and a review of the 1988 Privacy Act currently in progress in Australia, the need for CHPs to regularly review the extent of sensitive information being held in their clients is therefore paramount.  

The GDPR provisions are broadly similar in scope to the provisions of the Australian Privacy Act 1998, which is currently under review by the Australian Government (https://www.ag.gov.au/rights-and-protections/publications/privacy-act-review-report).   The proposed reforms relating to the Privacy Act are aimed at strengthening both the protection of personal information and the control individuals have over their information.  

Furthermore, stronger privacy protections will better support digital innovation, which is especially important in view of the growing awareness in the housing sector as to how digital transformation initiatives could offer additional service delivery channels.

For more information on Azami, click here