They can be forms for any type of request for service, all of which are configurable by non-technical staff within the organisation, e.g.:
Access to general information in an organised way according to topic, e.g.:
This allows customer services staff to:
This functionality ensures that, irrespective of the channel of access, all contacts are held in one place.
Request-a-Repair is a web-based, interactive software application, designed to enable people with limited maintenance knowledge to quickly identify and log repair requests over the Internet.
It can be used by tenants and non-technical staff who handle service requests.
Using an extensive suite of quality diagrams, the application makes the process of requesting a repair simple, easy and accurate.